About Us
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Scope
American Photonics manufactures and services; replacement lenses, new and replacement accessories, that are compatible and will fit in the main OEM market.
American Photonics - 6621 19th Street E; Sarasota, FL 34243
COMMITMENT TO SECURITY AND QUALITY
Reliable quality management systems based on ISO 9001:2015 ensure high-quality products and services
in any industry.
American Photonics’ quality management system has been certified to demonstrate the implementation of an
optimal standard of quality. Quality is the driving force behind APC’s approach to business, influencing every aspect
from decision-making through process analysis and policy implementation
What is ISO Management System ?
Is the way our organization manages the interrelated parts of our business in order to achieve our objectives. These objectives includes product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.
The level of complexity of the system will depend on each organization’s specific context. Having strong leadership from the business owner, providing a clear definition of what is expected from each individual employee and how they contribute to the organization’s overall objectives, extensive documentation and controls in order to fulfill our legal obligations and meet our organizational objectives.
American Photonics is ITAR registered and is compliant with ITAR regulations regarding the manufacture,
sale and distribution of defense and space-related articles
International Traffic in Arms Regulations (ITAR) is a United States regulatory regime to restrict and
control the export of defense and military related technologies to safeguard U.S. national security
and further U.S. foreign policy objectives.
Advanced Manufacturing Technologies
Because we don’t rely on outsourcing, we control the
manufacturing process from beginning to end. Raw materials are carefully sourced
and inspected using spectral-analysis and then during manufacturing, automated
vision systems are used to verify that exacting tolerances are maintained.
After final assembly, additional testing and quality control processes are
performed to ensure we will deliver the best quality possible for the most
competitive price in the market. APC has very high standards as to quality not only on raw
material but production and manufacturing as well. We are very proud to be one
of the only optical manufactures in the United States and we are extremely
proud to produce our products with state of the art computers, robots and high-performance
machines.
American Photonics manufactures and services; replacement lenses, new and replacement accessories, that are compatible and will fit in the main OEM market.
Innovation from the Beginning
In 2001, Steve Walters and his brothers John Walters III and Jeff Walters approved the business plan to start American Photonics. APC was created to be the best replacement option for customers who want high quality products but are not interested in paying the high prices charged by the OEMs. Today we produce over 5,000 items part numbers, including but not limited to, focusing lenses, out puts, mirrors, protective windows for fiber laser, silicon mirrors and many other replacements parts for Co2 and Fiber laser machines, to be used on high power machines and low power machines.
American Photonics is very proud to be an American manufacturer of replacement parts that are compatible with and will fit the main OEMs in the market such as Amada®, Bystronic®, Cincinnati®, Mazak®, Mitsubishi®, Laserlab®, Laserdyne Prima®, Precitec®, Strippit®, Trumpf® and others. Make no mistake: APC is the manufacturer of these consumables and is very proud of its products.
Just as a generic medicine is basically identical to the name-brand drug, except at a lower price point, our lenses are crafted to the same exacting standards as the parts manufactured by or for the OEMs. However, due to our manufacturing processes, we are able to deliver the product to the market at a lower price point which saves you money.
Keeping You Up and Running Is Our Most Important Job
What We Do
SOLUTIONS THROUGH TECHNOLOGY
Return Goods Policy
Our Return Goods Policy is as follows: 1. Items acceptable for return – A. Items returned within a 10-day period from date of
shipment, with approval email from the APC sales department and the APC
financial department B. Items ordered or shipped in error - approved by email C. Defective parts - after APC manufacturing inspection and
approval. We stand by our quality and we
know our product is good and almost 100% defective free, but if happen, we will
check and accept the return. 2. Items returned after the 10-day period (from the date of
shipment) falls under the Old Inventory Rule: A standard handling and restocking fee of 30% of returned
goods cost, or $30.00, whichever is greater. 3. Items not acceptable for return are: A. Discounted items B. Standard items that have been modified C. Special parts D. Damaged or used items E. Inventory more than 6 months old from the date of
shipment F. Broken packaging 4. Item return authorization is required: You must have a RETURN GOODS AUTHORIZATION (RGA) code from
American Photonics before you return items. To obtain RGA Codes, please contact
your sales manager, or customer service at (941) 752-5811 APC does not accept returns in the month of December. Credits: If returned goods meet all criteria a credit will be issued
to the customer’s account. All credits are good towards future purchases.
American Photonics does not issue credit card or cash credits. American Photonics (APC) warrants its products to the
original end user for the periods listed below: Lens and Mirrors - 30 days after the shipping date Nozzles and accessories - 90 days after the shipping date Limited Warranty on Manufacturing and Material Defects.
Warranty terms do not apply to consumable products.
Warranty Terms
This warranty shall not apply to any product that has been
modified or used in a manner inconsistent with APC instructions and operation
guidelines. Within the warranty periods listed above and at APC sole
discretion, APC will repair or replace any warranted parts or components that
fail due to such defects in material or workmanship. APC must be notified within 10 days after shipping date of
such defect or failure ant with time APC will determine if a Return Goods
Authorizations (RGA) is justified and issue and RGA number, authorization of a
RGA number shall not be unreasonably withheld. APC will supply a RGA form, which
must be include with the returned products for inspection by APC. Shipping and packing cost shall be the responsibility of the
party returning the goods. Once received, APC shall inspect and determined if a
warranty claim is justified and at APC's sole discretion authorize a repair or
replacement. Once authorization has been granted APC shall provide instructions
on the warranty claim procedures to be followed. Where authorized, repair or replacement constitutes the sole
remedy for breach of warranty and expressly excludes claims for lost revenue,
down time and any other consequential damages. The warranty is limited to the
conditions started above and excludes, to the fullest extent permitted by law,
all conditions, warranties and representations express or implied by stature,
law or otherwise in relation to the supply or delay in supplying the goods/
services. There are no agreements, promises or understanding, either verbal or
written that are not fully expressed in this warranty. This warranty may be amended
or altered only if agreed to in writing and signed by APC. APC limited warranty 122017