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IMPORTANT NOTICE:
Delivery times are solely the responsibility of the shipping carrier (UPS, DHL, FedEx, etc.).
Even when you choose 2–3 day shipping, we cannot guarantee delivery speed. We guarantee fast processing — not carrier performance.
FOR ITEMS IN STOCK:
Orders placed before 2:00 pm EST/EDT on a business day (Monday - Friday) will ship the same day.
Orders placed after 2:00 pm EST/EDT may not be shipped until the next business day.
Our business hours are Monday to Friday, 9 am-4:30 pm.
Orders placed after business hours will not be processed until the next business day.
Orders placed during the weekend (Saturday - Sunday) or holiday will be shipped on the next business day.
INTERNATIONAL SHIPPING:
*Please note that any potential extra charges, such as customs, duties, or brokerage fees, may apply depending on your country's regulations. We recommend checking relevant customs information for your country.
LOST OR DELAYED PACKAGES:
American Photonics is not liable for lost or delayed packages. If issues arise, please directly contact USPS for assistance:
- Online: Visit the USPS Help Center and use the "Email Us" form.
- Phone: Call 1-800-ASK-USPS (1-800-275-8777).
